Settings
Operator-level configuration that applies to every master.
Default voice agent
Applied to newly created agents unless the wizard overrides.
Voice provider
ElevenLabs (eleven_turbo_v2_5)
Voice ID
EXAVITQu4vr4xnSDxMaL (Sarah)
LLM
OpenAI gpt-4o-mini
Transcriber
Deepgram nova-2 · multi-language
Default bilingual
Yes (EN + ES)
Telephony
Provider used when provisioning new numbers.
Provider
Vapi-managed
Default area code
802
Sofia's number
+1 (802) 638-0546
Concurrent call lines
10 included
Compliance
HIPAA mode adds PHI redaction + restricts what the agent can read back. Requires BAA on file with Vapi.
HIPAA add-on
Available — $2,000/mo per master
BAA on file with Vapi
Required for production
Data residency
US-East
Recording retention
90 days default · 60d HIPAA
Endpoints
URLs other systems can hit. Webhook URL goes into Vapi.
App URL
http://localhost:3000
Vapi webhook
http://localhost:3000/api/webhooks/vapi
Vapi proxy
http://localhost:3000/api/vapi/...
Webhook signing
OnHMAC-SHA256 enforced